Refund Policy

      1. Eligibility for Refunds:
        • Refunds are eligible for products that are defective, damaged, or incorrect upon arrival.
        • Refund requests must be made within 15 days of the purchase date.
      2. Non-Refundable Items:
        • Custom-made items, gift cards, and items marked as final sale are nonrefundable.
        • Products returned without an original receipt or proof of purchase are not eligible for a refund.
      3. Refund Process:
        • To initiate a refund, contact our customer service team at [email protected] with your order number and reason for the refund request.
        • Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
      4. Partial Refunds:
        • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchange Policy

      1. Eligibility for Exchanges:
        • Exchanges are eligible for items that are defective, damaged, or incorrect upon arrival.
        • Exchange requests must be made within 15 days of the purchase date.
      2. Exchange Process:
        • To initiate an exchange, contact our customer service team at [email protected] with your order number and reason for the exchange request.
        • Once the return is received and inspected, we will send you a confirmation email and ship the replacement item.
      3. Shipping Costs for Exchanges:
        • If the exchange is due to our error (e.g., you received a defective or incorrect item), we will cover the shipping costs.
        • For all other exchanges, the customer is responsible for paying the return shipping costs.

Cancellation Policy

      1. Order Cancellation:
        • Orders can be canceled within 24 hours of placement for a full refund.
        • Customized orders cannot be canceled.
        • After 24 hours, orders may have already been processed and shipped, and the
          standard return policy will apply.
      2. How to Cancel an Order:
        • To cancel an order, contact our customer service team at [email protected] with your order number and reason for the cancellation.
        • If the order has not yet been processed, a full refund will be issued.
      3. Pre-Order Cancellation:
        • Pre-orders can be canceled anytime before the release date for a full refund.
        • Once the pre-order is shipped, the standard return policy will apply.

General Conditions

      1. Return Shipping:
        • For all returns and exchanges, the item must be in its original packaging and condition.
        • Customers are advised to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
      2. Contact Information:
        • For any questions regarding our refund, exchange, and cancellation policies, please contact our customer service team at [email protected].