Refund Policy
- Eligibility for Refunds:
- Refunds are eligible for products that are defective, damaged, or incorrect upon arrival.
- Refund requests must be made within 15 days of the purchase date.
- Non-Refundable Items:
- Custom-made items, gift cards, and items marked as final sale are nonrefundable.
- Products returned without an original receipt or proof of purchase are not eligible for a refund.
- Refund Process:
- To initiate a refund, contact our customer service team at [email protected] with your order number and reason for the refund request.
- Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Eligibility for Refunds:
Exchange Policy
- Eligibility for Exchanges:
- Exchanges are eligible for items that are defective, damaged, or incorrect upon arrival.
- Exchange requests must be made within 15 days of the purchase date.
- Exchange Process:
- To initiate an exchange, contact our customer service team at [email protected] with your order number and reason for the exchange request.
- Once the return is received and inspected, we will send you a confirmation email and ship the replacement item.
- Shipping Costs for Exchanges:
- If the exchange is due to our error (e.g., you received a defective or incorrect item), we will cover the shipping costs.
- For all other exchanges, the customer is responsible for paying the return shipping costs.
- Eligibility for Exchanges:
Cancellation Policy
- Order Cancellation:
- Orders can be canceled within 24 hours of placement for a full refund.
- Customized orders cannot be canceled.
- After 24 hours, orders may have already been processed and shipped, and the
standard return policy will apply.
- How to Cancel an Order:
- To cancel an order, contact our customer service team at [email protected] with your order number and reason for the cancellation.
- If the order has not yet been processed, a full refund will be issued.
- Pre-Order Cancellation:
- Pre-orders can be canceled anytime before the release date for a full refund.
- Once the pre-order is shipped, the standard return policy will apply.
- Order Cancellation:
General Conditions
- Return Shipping:
- For all returns and exchanges, the item must be in its original packaging and condition.
- Customers are advised to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
- Contact Information:
- For any questions regarding our refund, exchange, and cancellation policies, please contact our customer service team at [email protected].
- Return Shipping: